Troubleshooting: Paper Jams

Let’s start by taking a deep breath, then:

1. Cancel any print jobs from your computer
2. Turn off your printer and disconnect the plug to protect the printer from mechanical damage and yourself from injury
3. Open the printer trays one at a time and remove all paper
4. If you find jammed paper, gently and slowly pull to avoid tears
5. Inspect the area that was jammed to ensure that you have not missed any small pieces
6. Inspect the tray paper for any pieces that may have been creased and remove them
7. Reload the tray(s)
8. Open the rear access door, check for jammed paper
9. If found, again, gently pull to avoid tears and inspect the area afterwards for small pieces left behind
10. Close everything up and turn on the printer

Keep in mind that Marvel IT Solutions is available to help you troubleshoot as well.  If you are unable to resolve the problem, do not hesitate to contact us.